Boondoggle is a live operations workspace for high-touch events. This policy explains how we collect, use, disclose, and protect personal information across our website, demo forms, product, sponsor workflows, support surfaces, integrations, and event operations.
Last updated: June 3, 2026
This Privacy Policy applies when people visit our website, request a demo, communicate with us, use Boondoggle, access a sponsor or customer workflow, interact with support or help features, upload files, or use integrations connected to Boondoggle.
This policy does not apply to third-party websites, services, integrations, or customer-run event notices that we do not control. Third-party services are governed by their own terms and privacy policies.
Boondoggle acts in different roles depending on the context. For our own website, demo requests, sales, account administration, billing, security, analytics, support, and business operations, Boondoggle is generally the controller, business, or equivalent decision-maker.
For personal information submitted to Boondoggle by or on behalf of a customer to run an event, the customer or event organizer is generally the controller, business, or equivalent decision-maker, and Boondoggle is generally the processor, service provider, or equivalent provider. If your request relates to customer-controlled event data, we may direct you to that customer or work with that customer to respond.
We collect information you submit through our website, including name, email address, organization, phone number, event interest, and messages you send us. We may also collect device and usage information such as IP address, browser type, pages viewed, referral source, timestamps, and analytics events.
When users access Boondoggle, we collect account details such as name, email address, organization, role, authentication status, event membership, settings, invitations, and communications related to the account.
Customers and authorized users may enter event information such as sponsor and company records, attendee and companion details, contact information, lodging selections, activity assignments, dinner RSVPs and seating, check-in status, package entitlements, add-ons, invoices, payment status, notes, and operational history.
Event workflows may include dietary requirements, accessibility or accommodation notes, travel timing, VIP handling, relationship or companion information, and free-text notes. Users may upload files such as logos, sponsorship assets, and event documents. If you use help, docs, support, AI-assisted features, QuickBooks, CRM, email, webhook, or other integrations, we may process information needed to operate those features.
| Category | Examples | Sources |
|---|---|---|
| Website, demo, and sales information | Name, email, organization, phone number, event interest, messages, referral source, browser and device metadata, IP address, pages viewed, and analytics events. | You, your organization, website forms, browsers and devices, analytics providers. |
| Account and organization information | Name, email, organization, role, event membership, authentication status, settings, invitations, and account communications. | Users, customer admins, invited team members, authentication and email systems. |
| Event, sponsor, attendee, and companion data | Sponsor and company records, attendee and companion details, contact information, activity assignments, lodging selections, dinner RSVPs and seating, check-in status, package entitlements, add-ons, notes, invoices, and payment status. | Customers, event staff, sponsor contacts, attendees, companions, imports, files, and customer-enabled integrations. |
| Event preferences and accommodation details | Dietary requirements, accessibility or accommodation notes, travel timing, VIP handling, relationship or companion information, and free-text event notes. | Customers, event staff, sponsor contacts, attendees, companions, and imported event materials. |
| Files, support, and AI-assisted feature data | Uploaded logos, sponsorship assets, event documents, captions, file metadata, uploader information, support messages, prompts, responses, session metadata, and usage metadata. | Users, customers, sponsor contacts, uploaded files, support workflows, and AI-assisted features. |
| Integration, billing, security, and audit data | QuickBooks connection and mapping data, invoice references, CRM or webhook payloads, email delivery metadata, audit logs, access logs, rate-limit data, and denied access events. | Customers, Boondoggle systems, service providers, logs, and customer-enabled integrations. |
Customers should only provide event information that is necessary for the event and that they are authorized to share, especially where a field may include dietary, accessibility, health-adjacent, travel, relationship, VIP, or other sensitive information.
Some help, docs, support, query, or product features may use AI providers to generate responses or assist workflows. Inputs, outputs, and related metadata may be processed by those providers and stored by us to provide, secure, audit, troubleshoot, and improve the feature.
Users should review AI-assisted outputs before relying on them for event operations, legal, financial, safety, accessibility, travel, billing, or other important decisions. Customer agreements or feature notices may include additional AI data-use commitments for a covered account or feature.
We retain information for as long as needed to provide Boondoggle, maintain event and account records, comply with legal obligations, resolve disputes, enforce agreements, secure the service, and support legitimate business purposes. Retention periods vary by category, including marketing leads, account records, active event data, post-event archives, files, invoices and payment records, audit logs, security logs, integration records, backups, support messages, and AI-assisted feature records.
Customers may request deletion or export of certain customer-provided event data according to their agreement with us and applicable law. Some information may remain in backups until ordinary backup expiration or be retained where required for legal, security, audit, billing, or dispute-resolution purposes.
Depending on where you live and how you interact with Boondoggle, you may have rights to access, correct, delete, or receive a copy of certain personal information, or to object to or restrict certain processing. California residents may also have rights to know, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information where applicable, and not receive discriminatory treatment for exercising privacy rights.
To make a request, contact us at hello@boondoggle.events. We may need to verify your request. If your request relates to event data controlled by one of our customers, we may direct you to that customer or work with them to respond.
We use reasonable technical and organizational measures designed to protect personal information, including access controls, encrypted connections, private file access paths, audit logging, and vendor controls. More information is available on our Security page.
No system is perfectly secure. Customers and users are responsible for protecting credentials, assigning appropriate roles, limiting unnecessary sensitive information, reviewing integration settings, and promptly notifying us of suspected unauthorized access.
Boondoggle accounts are not intended for children. Customers may use Boondoggle to manage event information about companions or dependents where appropriate for an event, but they are responsible for ensuring they have the rights and permissions needed to provide that information.
Boondoggle is operated from the United States. If you access the service or provide information from outside the United States, your information may be processed in the United States and other countries where we or our service providers operate. Where required by customer agreements or applicable law, we support contractual transfer terms such as standard contractual clauses.
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. If changes are material, we may provide additional notice as appropriate.
If you have questions about this Privacy Policy or our privacy practices, contact us at hello@boondoggle.events.